Klarna Hints & tips
Updated information from Klarna
Following an in-depth discussion with Klarna HQ, we wanted to keep our customers informed of the following, top declined reasons.
Klarna reports, many customers have numerous issues when processing a Klarna payment, all of which is very trivial & can be resolved to allow a smooth checkout with Char-le-maine.
To allow the transaction to complete, Klarna advise customers of the following simple steps.
1. Ensure your name and billing address used with Char-le-maine, match those held by your bank account or electoral roll.
2. Retry to process checkout – ensuring delivery of goods is to your billing address.
3. Attempt to order with a lower basket value, if possible.
4. Clear your cookies and browser cache. To do this on your mobile go to settings, browser and clear history & website data.
Note: If you have recently paid a Pay later order, please allow up to 48 hours for this to clear (we are trying to improve this process!)
Thank you and happy shopping with Char-le-maine 💖
Following an in-depth discussion with Klarna HQ, we wanted to keep our customers informed of the following, top declined reasons.
Klarna reports, many customers have numerous issues when processing a Klarna payment, all of which is very trivial & can be resolved to allow a smooth checkout with Char-le-maine.
To allow the transaction to complete, Klarna advise customers of the following simple steps.
1. Ensure your name and billing address used with Char-le-maine, match those held by your bank account or electoral roll.
2. Retry to process checkout – ensuring delivery of goods is to your billing address.
3. Attempt to order with a lower basket value, if possible.
4. Clear your cookies and browser cache. To do this on your mobile go to settings, browser and clear history & website data.
Note: If you have recently paid a Pay later order, please allow up to 48 hours for this to clear (we are trying to improve this process!)
Thank you and happy shopping with Char-le-maine 💖